Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website https://claribi.ai/ (the "Site") and all related software, services, or platforms, including the "Claribi" end-user service and the "Claribi Console" developer service (collectively, the "Services"), operated by Claribi OÜ.

By accessing or using the Services, you agree to be bound by these Terms.

1. Operator

The Site and Services are owned and operated by:

·       Company: Claribi OÜ

·       Legal address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551

·       Register Code: 17294684

·       Country of incorporation: Republic of Estonia

("Claribi", "company", "we", "our", or "us").

2. Agreement to Terms

By accessing the Site or by registering for, purchasing, or using our Services, you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, you must not access the Site or use the Services.

If you are using the Services on behalf of an organization or entity ("Organization"), you represent and warrant that you have the authority to bind that Organization to these Terms.

3. Account Registration

To access the Services, you must authenticate using a valid Microsoft account ("Microsoft Entra ID" or "Microsoft Work or School Account"). By using Microsoft authentication, you authorize Claribi to access basic profile information (such as your name, email address, and Tenant ID) provided by Microsoft.

You agree to:

·       Maintain the security of your Microsoft credentials; Claribi is not liable for unauthorized access resulting from your failure to secure your Microsoft account.

·       Ensure your Microsoft account remains active and in good standing with your Organization.

·       Notify us immediately if you believe your account has been compromised.

·       No Credential Sharing: You may not share your Microsoft login credentials with others to allow them access to the Services. Each user must authenticate with their own unique Microsoft identity.

4. The Services

Claribi provides two distinct services. The terms in this Agreement may apply differently to each Service, as specified.

4.1. Claribi (End-User Service)

This Service is an AI assistant that integrates with your Organization's existing Business Intelligence (BI) environment (e.g., Power BI). It allows Users to ask natural language questions and, in response, provides access to existing reports, often with pre-filtered views.

4.2. Claribi Console (Developer Service)

This Service is an AI-powered assistant for developers and analysts. It allows Users to upload files (e.g., PBIX files) to generate code (e.g., DAX, M code), create documentation, and analyze data models.

4.3. Beta, Experimental, and Alpha Features

If Services or specific features are marked as "Beta", "Experimental", "Alpha", or similar designations:

·       They may not work as intended or meet production standards.

·       They may be changed or discontinued at any time without notice.

·       Data may be lost without notice or backup.

·       Claribi assumes no liability for Beta feature failures, unavailability, or data loss.

·       You agree that your use of such features is at your sole risk and that you will provide feedback to help improve them.

4.4. Fair Use and Rate Limiting

Claribi reserves the right to:

·       Implement rate limits (e.g., queries per minute, API calls per day, data exports per hour).

·       Suspend accounts engaging in abusive patterns or excessive use.

·       Refuse service to users exceeding reasonable use thresholds.

Abuse includes, but is not limited to:

·       Automated excessive queries designed to disrupt the Services.

·       Using the Services for denial-of-service (DDoS) or load testing.

·       Deliberately attempting to cause outages or performance degradation.

·       Violating API terms of use or attempting to bypass rate limits.

Violation of fair use policies may result in immediate account suspension pending review.

4.5. Third-Party Integrations Disclaimer

The Services integrate with third-party platforms (e.g., Microsoft Power BI).

Claribi:

·       Is not responsible for third-party service outages, changes, policy modifications, or deprecations.

·       Does not warrant or support third-party services.

·       May discontinue an integration if a third party changes its terms in a way that is incompatible with Claribi or creates unacceptable risks.

·       Has no control over third-party data retention, security practices, or compliance standards.

You are responsible for:

·       Maintaining valid licenses with third-party services.

·       Complying with third-party terms of use.

·       Understanding third-party privacy policies and data handling practices.

·       Notifying Claribi if third-party integrations fail or behave unexpectedly.

4.6. Third-Party AI Model Providers

The Services utilize third-party Large Language Models ("LLMs") and artificial intelligence platforms, including but not limited to Google Gemini API and OpenAI API, to process queries and generate content.

By using the Services, you acknowledge and agree that:

·       Data Transmission: Your inputs, queries, and necessary context (collectively, "Input Data") will be transmitted to these third-party providers for processing.

·       No Warranty on Models: Claribi does not control these third-party models. We cannot guarantee their accuracy, neutrality, or stability. Inaccuracies, "hallucinations," or bias in the output may arise from the underlying model itself.

·       Service Continuity: If a third-party provider discontinues a model or changes its API terms, Claribi may need to swap providers or modify the Service features accordingly.

5. Customer Data, Security, and Service-Specific Terms

This section governs the different data models for each Service.

5.1. Terms for "Claribi" (End-User Service)

·       Data Access Model: You acknowledge that this Service functions by connecting to your Organization's BI environment.

·       Security and Permissions: We represent that this Service is designed to be read-only. It honors and respects all existing permissions and Row-Level Security (RLS) configured in your BI environment. A User will only ever be able to access reports or data that their existing permissions allow.

·       Data Handling: This Service is designed not to copy, store, or extract your Organization's underlying raw data. Its function is to process metadata, interpret User queries, and navigate the User to the correct report or view.

·       Disclaimer of Interpretation: You acknowledge that the AI's ability to interpret a User's natural language question and find the correct report is based on machine learning. The Service may misunderstand the query or be unable to locate the correct report. You are responsible for verifying that the information provided is the information you sought.

·       Third-Party System Limitations (Power BI): Claribi is not responsible for:

o   Outages or performance issues of your Power BI environment.

o   Microsoft Entra ID service outages.

o   Your Organization's conditional access policies (e.g., IP restrictions, MFA requirements) blocking the connection.

o   Errors in your underlying BI data or data models.

o   Incorrectly configured Row-Level Security (RLS) rules.

o   Power BI API changes, deprecations, or policy changes.

o   Microsoft's changes to Power BI authentication or connectivity.

·       You are responsible for:

o   Maintaining valid Microsoft and Power BI licenses.

o   Configuring RLS correctly before using Claribi.

o   Keeping your Power BI data clean and accurate.

o   Monitoring Power BI service status and communications.

5.2. Terms for "Claribi Console" (Developer Service)

·       User-Uploaded Content: This Service allows you to upload files, data, and reports ("Uploaded Content").

·       Ownership of Your Content: You and your Organization retain all ownership, right, title, and interest in and to your Uploaded Content.

·       Limited License to Claribi: By uploading, submitting, or processing your Uploaded Content, you grant Claribi OÜ a limited, non-exclusive, worldwide, royalty-free license to access, use, process, store, and display your Uploaded Content solely for the purpose of providing, maintaining, and improving the Claribi Console Service for you.

For clarity:

·       Access: Claribi employees and contractors may access your Uploaded Content on a need-to-know basis solely to provide technical support, debug issues, or improve the Service.

·       Use: Processing your content to generate outputs (DAX, M code, documentation) and to provide the Service to you.

·       Process: Analyzing, transforming, and running algorithms on your Uploaded Content to produce Generated Content.

·       Store: Retaining your Uploaded Content on Claribi's systems during your subscription and for up to thirty (30) days after account termination or Service completion, then permanently deleting it from production systems. Backup copies may be retained for up to ninety (90) days for disaster recovery purposes only, after which they will be permanently destroyed.

·       Display: Showing Uploaded Content within your user dashboard and in generated outputs for your review.

·       Data Not Used for AI Training: Claribi does not use your Uploaded Content to train, improve, or enhance its AI models without your explicit written consent. Any use of your data for model improvement will be disclosed separately and requires opt-in authorization.

·       AI Inference Processing: To answer natural language questions or generate code, the Service must send the specific text of the User's query and relevant schema metadata (but not full row-level dataset content) to our third-party LLM providers (e.g., Google, OpenAI). This data is used solely for generating the immediate response and is subject to the data retention and privacy policies of those providers.

·       Your Responsibilities: You are solely responsible for your Uploaded Content. You represent and warrant that you have all necessary rights to upload it, that you have obtained all necessary consents from individuals whose personal data it contains, and that its use by us (as permitted under these Terms) does not violate any laws or third-party rights (including privacy or confidentiality).

6. AI-Generated Content (Claribi Console)

This section applies only to the Claribi Console Service.

6.1. Ownership of Output

Subject to your compliance with these Terms, Claribi assigns to you all right, title, and interest in and to the specific output (e.g., DAX code, M code, documentation) generated by the Claribi Console Service based on your Uploaded Content ("Generated Content").

6.2. Critical Disclaimer - Accuracy of AI Output

YOU ACKNOWLEDGE AND AGREE THAT GENERATED CONTENT IS PRODUCED BY ARTIFICIAL INTELLIGENCE. IT IS NOT TESTED OR VALIDATED BY A HUMAN. GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, BUGS, OR BE INCOMPLETE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, TESTING, VALIDATING, AND IMPLEMENTING ANY GENERATED CONTENT. YOUR USE OF GENERATED CONTENT IS ENTIRELY AT YOUR OWN RISK. CLARIBI OÜ DISCLAIMS ALL LIABILITY FOR ANY DAMAGES, LOSSES, OR HARM (INCLUDING, BUT NOT LIMITED TO, DATA LOSS, FINANCIAL LOSS, OR SYSTEM FAILURE) ARISING FROM YOUR USE OF OR RELIANCE ON GENERATED CONTENT.

6.3. Claribi's Limited Warranty on Generated Content

Claribi warrants that Generated Content, to the best of Claribi's knowledge at the time of generation:

·       Does not infringe any third-party intellectual property rights (patents, copyrights, trademarks).

·       Does not contain malicious code, backdoors, or intentionally harmful functionality.

·       Was generated using industry-standard security practices.

However, Claribi does not warrant that Generated Content is:

·       Free from all bugs, vulnerabilities, or security flaws.

·       Optimized for performance or production readiness.

·       Compatible with all versions of Power BI, DAX, or M language specifications.

·       Free from logical errors arising from ambiguous or incomplete Uploaded Content.

6.4. Liability Carve-Out for IP Infringement

If the Services (excluding the specific Generated Content produced by third-party LLMs) are held by a court or competent authority to infringe third-party intellectual property rights, Claribi will, at its option and expense:

·       Modify the Services to make them non-infringing; or

·       Obtain necessary rights or licenses for your continued use; or

·       Terminate the affected Service and refund any pre-paid unused fees.

Disclaimer regarding Generated Content: You acknowledge that Generated Content is produced by stochastic third-party artificial intelligence models. Claribi makes no warranty regarding the non-infringement of Generated Content. Claims alleging that Generated Content infringes third-party intellectual property rights are subject to the Liability Cap set forth in Section 14.2 and are not covered by the remedy described above.

6.5. Security Vulnerability Responsibility

If Claribi discovers a critical security vulnerability in Generated Content (e.g., SQL injection, unsafe concatenation, privilege escalation) before or after your implementation, Claribi will:

·       Notify you promptly with details of the vulnerability and affected code sections.

·       Provide remediation guidance and, if possible, a corrected code version at no charge.

·       Offer reasonable technical support to help you patch your implementation.

Claribi is not liable for:

·       Vulnerabilities arising from your modifications to Generated Content.

·       Vulnerabilities in the runtime environment (Power BI, SQL Server, etc.) where you implement the code.

·       Security issues not discovered within a reasonable timeframe due to the nature of software development.

Modifications Defined: Modifications include: changes to logic, variable names, removal of security checks, integration with external systems, or any alteration to the original Generated Content output.

6.6. Your Responsibility for Code Review & Implementation

Before implementing any Generated Content in your production environment, you must:

·       Conduct thorough code review to ensure correctness and security.

·       Perform security testing, including vulnerability scanning and penetration testing where applicable.

·       Test with sample and production data (in a non-production environment first) to verify accuracy and performance.

·       Verify that the code complies with your organizational policies, standards, and regulatory requirements.

·       Maintain version control and documentation of all Generated Content and modifications.

You are solely responsible for:

·       Any damage, data loss, or system failures resulting from implementation of unreviewed or untested code.

·       Bugs or logic errors introduced by your modifications to Generated Content.

·       Security vulnerabilities in your implementation environment or data pipeline.

·       Compliance issues arising from your use of Generated Content in violation of applicable laws or regulations.

6.7. No Professional Advice

Generated Content is for informational purposes only and does not constitute professional, financial, legal, technical, or any other form of advice.

7. Payments, Subscriptions, and Merchant of Record

This section applies generally to all paid Services.

We offer our Services on a subscription basis. All payments for our Services are processed through our third-party merchant of record, Paddle.com Market Limited ("Paddle").

·       Merchant of Record (MoR): Paddle is the MoR for all our transactions. When you purchase our Services, you are entering into a direct contract with Paddle for the payment processing and supply of the Service.

·       Paddle's Terms: Your purchase is subject to Paddle's legal terms:

o   Master Services Agreement: https://www.paddle.com/legal/terms

o   Checkout Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

o   Privacy Policy: https://www.paddle.com/legal/privacy

·       Billing: You will be billed by Paddle for the subscription fee at the intervals specified at the time of purchase. You authorize Paddle to charge your chosen payment method.

·       Taxes and Fees: Paddle is responsible for calculating, collecting, and remitting all applicable taxes (such as VAT) based on your location.

·       Suspension for Non-Payment: If payment is not received by the due date:

o   After five (5) days of non-payment, Claribi may suspend access to the Services.

o   After thirty (30) days of non-payment, Claribi may terminate your account and delete associated data in accordance with Section 10.

o   Access will be restored promptly upon receipt of full payment plus any applicable late fees.

o   Claribi will notify you via email before suspension occurs.

·       Price Changes Claribi reserves the right to change the subscription fees for the Services at any time. Any price changes will be subject to the following terms:

o   Notice: We will provide you with at least thirty (30) days' prior written notice of any price increase. This notice will be sent to the email address associated with your account and/or displayed prominently within the Service.

o   Effective Date: Price changes will not apply retroactively. They will take effect at the start of the next subscription billing cycle (e.g., your next month or next year) following the expiration of the notice period.

o   Your Right to Cancel: If you do not agree with the price change, you have the right to reject it by canceling your subscription prior to the price change going into effect.

o   Deemed Acceptance: Your continued use of the Services after the price change enters into force constitutes your agreement to pay the modified subscription fee amount.

o   Tax Adjustments: Changes to applicable taxes (e.g., VAT, GST, Sales Tax) are determined by local laws and our Merchant of Record (Paddle). These tax adjustments may be applied immediately without the 30-day notice period described above.

8. Subscription Terms, Cancellations, and Refunds

This section applies generally to all paid Services.

8.1. Subscription Terms and Auto-Renewal

Subscription Term:

·       Your subscription begins on the date of first payment.

·       The initial term is as selected at signup (e.g., monthly, annual).

·       The subscription continues for the period specified during checkout.

Auto-Renewal:

Your subscription will automatically renew for successive periods of the same length (e.g., monthly subscriptions renew monthly, annual subscriptions renew annually) unless you cancel before the renewal date.

Cancellation Deadline:

To avoid charges for the next billing period, you must cancel before the renewal date.

Effective Date of Cancellation:

·       Cancellation via your account dashboard takes effect immediately.

·       Your access to the Services continues until the end of the current paid period.

·       No refunds are issued for early cancellation of a paid period, except as required by law or explicitly provided in our refund policy.

Renewal Reminder:

We will send you an email reminder at least fourteen (14) calendar days before each renewal, indicating:

·       Your next renewal date.

·       The renewal amount.

·       Instructions on how to cancel or modify your subscription.

8.2. Cancellations and Refunds

• Cancellation: You may cancel your subscription at any time via your account settings or the Paddle subscription management link. Your cancellation will take effect at the end of the current billing period, and you will retain access to the Services until that date.

• 14-Day Cooling-Off Period (Consumers): If you are a Consumer, you are entitled to a fourteen (14) day cancellation and refund period starting the day after completion of your purchase. This right is provided under applicable consumer protection law and our payment processor's terms.

• No Pro-Rata Refunds (after cooling-off): After the expiry of the above 14‑day cooling‑off period, subscription fees are non‑refundable and we do not provide refunds or credits for partial subscription periods, except as required by applicable law or expressly set out in these Terms.

• Refunds: To request a refund, please contact us at support@claribi.com or through the support channels indicated in your order receipt.

  
  

8.3. Refund Policy and Legal Rights 

For Transactions processed by Paddle, refunds are handled by Paddle and are subject to Paddle’s refund policy and Checkout Buyer Terms. Claribi will honour any refund granted by Paddle under those terms, including the minimum fourteen (14) day consumer cancellation right. 

Except for: 

1. The 14‑day cooling‑off period for eligible Consumers described above; and

2. Any other mandatory rights under applicable law (e.g. EU Consumer Rights Directive, CCPA); subscription fees are non‑refundable for Services already provided.

   
   

If you believe you are entitled to a refund, please contact us at support@claribi.com or through the support channels indicated in your order receipt.

Enterprise customers may negotiate custom refund terms in a separate Service Agreement. 

8.4. Fair Use of Cooling-Off Period 

While Consumers have a statutory 14‑day cooling‑off right, Claribi reserves the right to flag accounts for review if we detect patterns of systematic abuse, such as: 

• Repeated sign‑up, payment, cancellation, and re‑sign‑up cycles within short periods. 

• Using multiple email identities to obtain multiple cooling‑off refunds. 

• Clearly artificial usage patterns designed solely to exploit the cooling‑off period. 

If we detect such patterns, we may:

• Require additional verification of identity. 

• Limit the number of cooling‑off refunds per payment method or IP address. 

• Suspend the account pending investigation. 

  
  

This policy does not affect your statutory rights under EU Consumer Law or Paddle's Checkout Buyer Terms but helps us prevent fraud and maintain service quality for all users. 

9. Acceptable Use Policy

This section applies generally to all Services.

You agree not to use the Site or Services to:

·       Violate any applicable law or regulation.

·       Upload, transmit, or process (via any Service) any data that is illegal, harmful, infringing, or violates the privacy rights of others.

·       Reverse-engineer, decompile, or attempt to discover the source code or underlying AI models of the Services.

·       Introduce any viruses, worms, malware, or other malicious software.

·       Attempt to gain unauthorized access to the Services, other user accounts, or our systems.

9.1. Prohibition on Competitive Use

You agree not to use the Services to:

·       Develop, test, benchmark, or operate a competing product or service.

·       Analyze or reverse-engineer Claribi's technology, AI models, or algorithms.

·       Extract or use insights about Claribi's infrastructure or capabilities for competitive advantage.

·       Test Claribi's performance, features, or limitations against your own competing product.

·       Use the Services as a basis for creating similar AI-powered analytics tools or services.

·       Conduct competitive intelligence studies on Claribi's technical capabilities.

If Claribi discovers competitive use, we may:

·       Suspend your account immediately.

·       Terminate your subscription without refund.

·       Pursue legal action for damages and injunctive relief.

9.2. No Assignment

You may not assign, transfer, sublicense, or delegate your rights or obligations under these Terms or your account to any third party without Claribi's prior written consent. Any attempted assignment is void.

Claribi may assign or transfer these Terms to its successors, acquirers, or affiliates without your consent.

9.3. Prohibited Activities - Spam and Harassment

You agree not to:

·       Send unsolicited bulk emails, messages, or communications using data obtained from the Services.

·       Use the Services to develop spam or phishing campaigns.

·       Harass, threaten, or abuse other Claribi users or staff.

·       Create fake accounts or use misleading identities or impersonation.

·       Impersonate Claribi or falsely claim to represent Claribi.

10. Term and Termination

10.1. Term of the Agreement

These Terms apply from the moment you first access the Services or create an account and remain in effect until your account is deleted by you or terminated by Claribi in accordance with this Section 10.

10.2. Your Right to Delete Your Account

You may request deletion of your Claribi account at any time through the account settings or by contacting us via the contact details provided in Section 27.

Upon such request:

·       We will delete all data associated with your account profile, settings, personal data, Uploaded Content, and any Customer Data stored by Claribi in connection with your use of the Services.

·       Deletion will take place without undue delay and, once completed, you will no longer be able to access the Services or recover your account or any related data.

·       We may retain only a record that you have already used a free trial, solely to prevent abuse of our free trial program and ensure you cannot receive another free trial in the future.

10.3. Free Trial Users - Data Retention

If you use the Services under a free trial:

·       Unless you delete your account earlier under Section 10.2, Claribi will retain your account data and Uploaded Content for up to twelve (12) weeks from the date your free trial starts.

·       At the end of this twelve (12) week period, Claribi will delete all your personal data and any Uploaded Content associated with your free trial account.

·       Claribi will retain only a record that an account associated with your identity has already used a free trial, solely to ensure that you cannot receive another free trial in the future.

Legal Hold Exception: If legal holds, investigations, or regulatory requests apply, Claribi may retain free trial data longer than 12 weeks. You will be notified in such cases.

10.4. Suspension and Termination by Claribi

Claribi reserves the right to suspend or terminate any account or Organization, and to delete all related data, in the following cases:

·       Obvious or repeated misuse of the Services.

·       Use of the Services in a manner that Claribi reasonably considers inappropriate, offensive, or harmful.

·       Serious or repeated violations of essential obligations arising from these Terms or any applicable laws.

In such cases, Claribi may temporarily suspend access to the Services with immediate effect in order to protect the security, integrity, or availability of the Services, while we review the situation.

10.5. Notice, Suspension, and Appeal Period

Before permanently deleting an account or Organization under Section 10.4, Claribi will provide notice to the account owner (or Organization administrator, where applicable):

·       Upon sending such notice, the account may be placed in a suspended state, during which access to the Services is restricted.

·       You have seven (7) days from the date of our notice to appeal the suspension or intended termination by contacting us through the channels indicated in the notice.

·       If no appeal is submitted within seven (7) days, or if your appeal is rejected, Claribi will proceed to permanently delete the account and all related data, subject only to any legal, accounting, or tax retention obligations and the limited free-trial record described in Section 10.3.

10.6. Effects of Termination

Upon any termination or deletion of your account:

·       Your right to access and use the Services will immediately cease.

·       Any licenses granted to you under these Terms will automatically terminate.

·       Claribi has no obligation to maintain or provide you with any data or content after the effective date of termination, except as expressly set out in this Section 10 or required by applicable law.

·       Termination of your account does not entitle you to any refund, credit, or compensation, except as expressly provided in Section 8 or required by applicable law.

10.7. Cessation of Service / Business Discontinuation

If Claribi permanently ceases operations or discontinues the Services:

·       Claribi will provide written notice to all active users at least ninety (90) days in advance.

·       Claribi will continue providing the Services during the notice period, subject to these Terms.

Upon cessation:

·       Claribi will export and deliver to you upon request, within thirty (30) days of discontinuation:

o   All your personal data (in CSV or JSON format).

o   Processed data: Processed metadata of the content you have uploaded to Claribi Service.

o   All Generated Content and relevant logs.

After ninety (90) days from cessation:

·       All your data will be permanently deleted from Claribi systems, except where retention is required by law (e.g., accounting, tax obligations).

For annual or multi-year subscriptions paid in advance:

·       You will be entitled to a pro-rata refund of the unused portion of your subscription, calculated as: (Days remaining / Days in the paid period) x Amount paid.

·       Refunds will be issued within thirty (30) days of cessation.

Claribi will use commercially reasonable efforts to assist with your transition to alternative services, including providing technical documentation and reasonable support.

10.8. Survival of Terms

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and any accrued payment obligations will survive any termination or expiration of these Terms.

11. Intellectual Property Rights

11.1. Our IP

Claribi Ownership: The Site, the Services, and all proprietary technology developed by Claribi (including but not limited to source code, user interfaces, API integrations, prompt engineering logic, system performance data, and documentation) are the exclusive property of Claribi OÜ and its licensors.

Exclusion of Third-Party Models: You acknowledge that the Services utilize third-party artificial intelligence models (e.g., GPT-4, Gemini) ("Third-Party Models"). Claribi claims no ownership over the foundational Third-Party Models themselves, which remain the intellectual property of their respective providers.

Exclusion of User Data: Claribi's ownership rights expressly exclude:

·       Your "Uploaded Content" (as defined in Section 5.2).

·       Your "Generated Content" (the specific outputs created for you).

·       Your Organization's "Customer Data" (for the End-User Service).

11.2. Your IP

As set forth in Sections 5 and 6, you (or your Organization) retain ownership of your data, your Uploaded Content, and the Generated Content.

12. Personal Data Protection and Confidentiality

12.1. Personal Data Protection

Claribi is committed to protecting your privacy. All personal data collected is processed in accordance with our Privacy Policy and applicable data protection legislation (including GDPR).

To process payments, we must share necessary personal and billing information with our merchant of record, Paddle. Please review our Privacy Policy for full details.

12.2. Data Processing Addendum (DPA) and Controller/Processor Roles

Where Claribi processes personal data on your behalf, the roles of Data Controller and Data Processor are defined in the Data Processing Addendum (DPA) available at https://claribi.ai/dpa, which is incorporated by reference and forms part of these Terms.

The DPA clarifies:

·       When Claribi acts as a Data Processor (processing data under your instructions).

·       When Claribi acts as a Data Controller (processing data for its own purposes, e.g., billing, fraud prevention).

·       Your obligations and Claribi's obligations under GDPR and applicable data protection laws.

When Claribi Acts as Data Processor:

·       Claribi Console: Processing your uploaded PBIX files per your instructions

·       Claribi End-User Service: Processing queries per your instructions

When Claribi Acts as Data Controller:

·       Account data (Name, email address, Microsoft Tenant ID, and unique User Object ID (OID). Claribi does not store or process user passwords or password hashes. Authentication is handled exclusively by Microsoft.

·       Billing information

·       Aggregate usage analytics

·       Marketing communications (if opted-in)

·       Fraud prevention and security

Execution of DPA:

The DPA is automatically incorporated into your agreement with Claribi upon acceptance of these Terms. If desired, the DPA can also be formally signed by both parties. To request a signed version of the DPA, contact privacy@claribi.com with your organization's details and any specific requirements.

If there is any conflict between these Terms and the DPA regarding data protection and processing, the DPA will prevail.

12.3. GDPR Compliance and Data Subject Consents

You represent and warrant that you have:

·       Obtained all necessary lawful bases and consents required under GDPR to process personal data through the Services.

·       Provided appropriate privacy notices to individuals whose personal data you upload to Claribi Console or whose data is processed through Claribi.

·       Obtained all necessary consents from individuals whose personal data is contained in your Uploaded Content or data sources.

Your use of the Services with personal data must comply with GDPR, CCPA, and all other applicable data protection laws.

12.4. Confidentiality of Your Data

Claribi will treat all your data, Uploaded Content, and any personal or proprietary information therein as confidential and will:

·       Not disclose your data to any third party except as expressly permitted in these Terms or the DPA.

·       Restrict access to your data to Claribi employees and contractors on a need-to-know basis only (e.g., for technical support, debugging, security investigations).

·       Require all staff with access to your data to execute written confidentiality agreements.

·       Implement industry-standard security measures to protect your data from unauthorized access.

Exceptions - Claribi may disclose your data if required by:

·       Applicable laws, court orders, or lawful regulatory requests (with advance notice where legally permitted).

·       Paddle, exclusively for payment processing (subject to Paddle's confidentiality and data protection terms).

·       Emergency situations where disclosure is necessary to protect Claribi's, your, or others' security or legal rights.

Confidentiality obligations survive for two (2) years after termination or deletion of your account.

12.5. Data Portability (GDPR Article 20)

Upon your written request, Claribi will provide a copy of your personal data and Uploaded Content in a commonly-used, machine-readable format (CSV, JSON, XML) within thirty (30) days.

·       Formats provided:

o   Account data and activity logs: CSV or JSON.

o   Processed data: Processed metadata of the content you have uploaded to Claribi Service.

o   Generated Content: Original output format (DAX, M, documentation).

·       Frequency and cost:

o   Free: First request per calendar year.

o   Additional requests: EUR 99 per request (administrative processing fee).

·       Direct transmission: At your request, Claribi may transmit your exported data directly to another service provider of your choice, provided you supply their contact details and data format requirements. Data will be provided in structured, commonly used, machine-readable format to facilitate transfer to another provider. Claribi will make reasonable efforts to meet your requested timeline but guarantees delivery within thirty (30) days.

12.6. Security Breach Notification (72-Hour Requirement)

Upon discovering a confirmed security incident affecting personal data, Claribi will:

1. Investigate:

·       Assess the scope and nature of the breach.

·       Identify affected users and data categories.

·       Determine likely risks to individuals.

2. Notify (within 48-72 hours or as required by law): Claribi will notify:

·       Affected users directly via email to their registered address.

·       Relevant data protection authorities as required by applicable law.

3. Content of notification: Notifications will include:

·       Nature and scope of the breach.

·       Categories and approximate number of affected individuals.

·       Types of personal data affected.

·       Likely consequences of the breach.

·       Measures taken or proposed by Claribi to address and mitigate the breach.

·       Contact details for Claribi (or its Data Protection Officer, if applicable).

·       Recommended steps for affected individuals.

4. Costs and responsibility:

·       Claribi bears all reasonable costs of breach notification where Claribi is at fault.

·       Claribi bears any regulatory fines imposed due to its own non-compliance.

·       You are responsible for notifying your own end users if their data is contained in your Uploaded Content or Customer Data.

5. Cooperation: Claribi will cooperate with you and with data protection authorities in investigating and remedying the breach.

12.7. Subprocessors and Third-Party Service Providers

Claribi uses the following categories of service providers to process your data:

Identity Provider:

·       Provider: Microsoft Entra ID (Microsoft Corporation).

·       Purpose: User authentication, Single Sign-On (SSO), and identity management.

·       Data: User credentials (processed directly by Microsoft), authentication tokens.

Cloud Infrastructure:

·       Provider: Railway Corp

·       Location: EU (Amsterdam, Netherlands) - Primary region

·       Purpose: Application hosting, data storage, compute resources, and managed backup

·       Data: Uploaded Content, application logs, metadata, backups (all encrypted)

Payment Processing:

·       Provider: Paddle.com Market Limited

·       Purpose: Billing, subscription management, and payment processing

·       Paddle's Legal Terms:

o   Master Services Agreement: https://www.paddle.com/legal/terms

o   Checkout Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

o   Privacy Policy: https://www.paddle.com/legal/privacy

·       Data: Email address, billing address, tax information, and payment-related information

AI & LLM Model Providers:

·       Provider: OpenAI, L.L.C.

o   Purpose: Large Language Model processing and code generation

o   Location: US (processed under Standard Contractual Clauses)

o   Data: User prompts, queries, and schema metadata sent for inference

·       Provider: Google LLC (Google Gemini API)

o   Purpose: Large Language Model processing and analysis

o   Location: US/EU (depending on region configuration)

o   Data: User prompts, queries, and schema metadata sent for inference

Database Infrastructure:

·       Provider: Neon, Inc.

·       Location: AWS EU (Frankfurt, Germany)

·       Purpose: Managed serverless PostgreSQL database for persistent data storage

·       Data: User account details, user uploaded data, usage statistics, generated content

Backup & Disaster Recovery:

·       Provider: Railway's integrated backup mechanisms (Railway Corp)

·       Location: EU (Amsterdam, Netherlands)

·       Purpose: Data backup, disaster recovery, and business continuity

·       Data: Application data and user data stored as encrypted backups

Notification of changes: Claribi will notify you at least thirty (30) days before adding or materially changing subprocessors.

How Subprocessor Changes Are Communicated:

Claribi will announce new or changed Subprocessors by:

1.       Posting an update at https://claribi.ai/subprocessors

2.       Sending email notification to registered account email

3.       Posting notice on the website or dashboard

You have 15 days from notification to object.

Your right to object to subprocessor changes:

If Claribi intends to add or replace a subprocessor:

·       Claribi will provide written notice with the subprocessor's identity, location, and role.

·       You may object in writing within fifteen (15) days if the change creates unacceptable data protection or security risks.

·       If the parties cannot resolve your objection in good faith, you may terminate the affected Services without penalty for future periods, and Claribi will cooperate in providing data exports as described in these Terms.

12.7.5. Data Transfers to the United States

If your data is transferred to US-based Subprocessors (e.g., Paddle, some cloud providers):

·       Claribi ensures transfers comply with GDPR Chapter V.

·       Uses EU Standard Contractual Clauses (SCCs) or equivalent safeguards.

·       You consent to such transfers by accepting these Terms.

·       SCCs available upon request.

For transfers, Claribi has conducted Transfer Impact Assessments (TIA) per EDPB guidance to ensure adequate protection.

12.8. Legal Hold and Compliance Retention

Notwithstanding Sections 10 and 12, Claribi may retain Personal Data longer if required by:

·       Applicable law or court order.

·       Tax or accounting requirements.

·       Litigation or investigations.

·       Regulatory inquiries.

In such cases, Claribi will notify you and restrict access to retain data only for the required purpose and duration.

12.9. California Consumer Privacy Act (CCPA) and US Privacy Rights

If you are a California resident or subject to CCPA:

YOUR RIGHTS:

·       Right to know what personal data Claribi collects about you.

·       Right to delete your personal data (subject to exceptions).

·       Right to opt-out of "sale" or "sharing" of personal data.

·       Right to non-discrimination for exercising CCPA rights.

CLARIBI'S PRACTICES:

·       Claribi does NOT sell personal data.

·       Claribi does NOT share personal data for targeted advertising.

·       Personal data is used only for: service delivery, fraud prevention, legal compliance.

TO EXERCISE YOUR RIGHTS:

·       Email: privacy@claribi.com

·       Include: your name, email, account ID.

·       Response within 45 days (extendable by 45 more days if complex).

12.10. Data Subject Rights Request Procedures

Upon your request to exercise data subject rights (access, rectification, erasure, portability, restriction), Claribi will:

ACKNOWLEDGE: Respond within 5 business days confirming receipt

PROCESS: Fulfill within 30 days (extendable to 60 days for complex requests)

PROVIDE: Deliver in structured, machine-readable format

COMMUNICATE: Inform you if request cannot be fulfilled and reasons

Contact: privacy@claribi.com with:

·       Your full name

·       Email address

·       Account ID (if applicable)

·       Type of request (access, deletion, portability, etc.)

·       Specific data or information requested

12.11. Right to Erasure (GDPR Article 17)

Upon your request, Claribi will delete your personal data, except where:

·       Necessary to perform the Services

·       Required by law (tax, accounting, legal obligations)

·       Needed for legal claims or disputes

·       Needed for fraud prevention and security

Requests processed within 30 days. Backup copies deleted within 90 days.

13. Service Warranties ("AS IS")

13.1. "AS IS" Disclaimer

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13.2. Service Level Agreement (SLA)

Claribi commits to the following uptime targets for each Service:

13.2.1. Claribi Console (Developer Service)

Uptime Commitment: Claribi targets 95% monthly uptime for the Claribi Console Service, measured as the percentage of time the Service is accessible to authenticated users during the billing month.

Availability Measurement: Uptime is measured by automated monitoring of API health endpoints and user dashboard accessibility. Downtime is calculated based on the total number of minutes the Service is unavailable in a given month.

Exclusions: The following events are excluded from uptime calculations and SLA remedies:

·       Scheduled maintenance windows (with at least 48 hours advance notice).

·       Force Majeure Events as defined in Section 16.

·       Issues caused by third-party services (Power BI, Microsoft Azure, Railway platform).

·       Network issues outside Claribi's infrastructure.

·       User-induced downtime (misconfiguration, exceeding rate limits).

·       Beta or experimental features.

Service Credits for Downtime: If Claribi fails to meet the 95% uptime target in a given month, you are eligible for service credits as follows:

·       Tier 1 (90-95% uptime): 5% service credit (applied to next billing cycle).

·       Tier 2 (80-89.9% uptime): 10% service credit.

·       Tier 3 (<80% uptime): 25% service credit or right to terminate without penalty.

Service Credits Limitations:

·       Service credits are the sole and exclusive remedy for downtime.

·       Credits are non-refundable for cash; they apply only to future billing.

·       If you terminate due to SLA breach, a pro-rata refund of the current period applies.

How to Claim SLA Credits:

1.       Report the downtime incident to support@claribi.com within 30 days.

2.       Include: date, time, duration, affected service, and any supporting evidence.

3.       Claribi will verify and issue credit within 15 business days of approval.

4.      Credits are applied automatically to your next billing cycle.

Status Page: For current uptime status and service availability, please contact support@claribi.com.

13.2.2. Claribi (End-User Service)

Uptime Commitment by Plan:

·       Enterprise Plan: Claribi targets 99% monthly uptime for the Claribi End-User Service, with the same measurement, exclusions, and remedies as specified in Section 13.2.1.

·       Standard, Professional, and Free Plans: Claribi targets best-effort availability with no guaranteed uptime percentage. These plans do not qualify for SLA service credits.

Best-Effort Availability: Standard and Professional plans receive no uptime guarantees and no service credits. Claribi will use commercially reasonable efforts to maintain availability, but makes no commitment regarding specific uptime percentages or compensation for downtime.

Availability Measurement: For Enterprise customers, uptime is measured by automated monitoring of API health endpoints and user dashboard accessibility. Downtime is calculated based on the total number of minutes the Service is unavailable in a given month.

Exclusions (Enterprise Only): The same exclusions from Section 13.2.1 apply to Enterprise plans.

Service Credits (Enterprise Only): Enterprise customers receive service credits under the same tiers and conditions as specified in Section 13.2.1.

How to Claim SLA Credits (Enterprise Only): Enterprise customers may claim credits following the same procedure as specified in Section 13.2.1.

Status Page: For current uptime status and service availability, please contact support@claribi.com.

14. Limitation of Liability

14.1. Exclusion of Certain Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLARIBI OÜ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, DATA, OR GOODWILL) ARISING FROM:

·       (i) YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICES;

·       (ii) YOUR RELIANCE ON OR USE OF ANY GENERATED CONTENT (FROM CLARIBI CONSOLE);

·       (iii) YOUR RELIANCE ON OR USE OF ANY REPORTS OR INFORMATION ACCESSED VIA THE "CLARIBI" END-USER SERVICE;

·       (iv) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR DATA.

14.2. Liability Cap

IN NO EVENT SHALL CLARIBI OÜ'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED (100) EUROS OR THE TOTAL AMOUNT OF FEES PAID BY YOU TO CLARIBI (VIA PADDLE) FOR THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Exceptions (Not Subject to Liability Cap): The following are excluded from the liability cap in this Section 14.2 and Claribi may be liable for the full amount of damages:

·       Your indemnification obligations under Section 15.

·       Claribi's gross negligence or willful misconduct.

·       Claribi's breach of confidentiality obligations (Section 12.4).

·       Claribi's violation of GDPR, data protection laws, or data processing obligations.

·       Claribi's IP infringement liability carve-out under Section 6.4.

·       Either party's indemnification obligations under these Terms.

15. Indemnification

15.1. Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Claribi OÜ, its affiliates, officers, directors, employees, agents, and licensors (collectively, the "Claribi Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

·       Your use or misuse of the Services.

·       Your breach of these Terms or any applicable laws or regulations.

·       Your Uploaded Content or any content you submit, post, or transmit through the Services, including any claim that such content infringes or violates any third-party intellectual property rights, privacy rights, or other rights.

·       Your violation of any third-party rights, including without limitation any copyright, trademark, trade secret, privacy, publicity, or other proprietary right.

·       Any claim that your use of the Services caused damage to a third party.

·       Your modifications to Generated Content or your implementation of Generated Content without proper security review.

15.2. Claribi's Right to Control Defense

Claribi reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with Claribi in asserting any available defenses.

15.3. Limitation

This indemnification obligation does not apply to claims arising solely from Claribi's gross negligence or willful misconduct.

16. Force Majeure

16.1. Suspension of Obligations

Claribi shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to causes beyond its reasonable control, including but not limited to:

·       Acts of God (natural disasters, earthquakes, floods, fires, storms).

·       War, terrorism, civil unrest, or armed conflict.

·       Epidemics, pandemics, or public health emergencies.

·       Government actions, laws, regulations, orders, embargoes, or sanctions.

·       Failure or disruption of public or private telecommunications networks, Internet infrastructure, or third-party hosting services.

·       Major outages or failures of critical third-party services on which the Services depend, including but not limited to Railway, Microsoft Azure (for dependencies), Power BI, or other cloud infrastructure providers.

·       Labor disputes not involving Claribi's own employees (e.g., general strikes).

·       Cyberattacks, hacking, or denial-of-service attacks beyond Claribi's reasonable security measures.

·       Interruption of underlying AI model providers

Such events are referred to as "Force Majeure Events."

16.2. Notice and Mitigation

If a Force Majeure Event occurs, Claribi will:

·       Use commercially reasonable efforts to mitigate the impact and resume normal operations as soon as reasonably practicable.

·       Notify affected users of the Force Majeure Event and its expected duration, where feasible.

16.3. Termination Due to Prolonged Force Majeure

If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the affected subscription or account by providing written notice to the other party. In such cases:

·       You will not be entitled to a refund for any period during which the Services were available prior to the Force Majeure Event.

·       Claribi may, at its sole discretion, offer a pro-rata credit or refund for the period during which the Services were unavailable due to the Force Majeure Event.

17. Audit Rights

17.1. Your Right to Audit

Upon reasonable written request, you may conduct an audit of Claribi's security practices, compliance with these Terms, data protection measures, and data handling practices related to your account and data.

17.2. Audit Scope and Frequency

Scope: Audits may cover:

·       Security controls and infrastructure security.

·       Compliance with confidentiality obligations (Section 12.4).

·       Compliance with data protection, GDPR, and data processing obligations (Section 12).

·       Subprocessor management and oversight (Section 12.7).

·       Data retention and deletion practices.

Frequency:

·       You may conduct an audit no more than once per calendar year, unless Claribi confirms a material security incident or breach affecting your data. In that case, additional audits may be permitted at Claribi's sole discretion.

17.3. Audit Procedures

·       You must provide at least thirty (30) days' written advance notice of your intended audit, specifying the scope, proposed dates, and audit methodology.

·       Audits must be conducted during normal business hours (9:00 AM - 5:00 PM Estonian time, Monday-Friday, excluding Claribi holidays) and must not interfere with Claribi's operations or the Services provided to other users.

·       Audits should be completed within a reasonable timeframe, typically no longer than five (5) business days, unless Claribi agrees otherwise.

Any auditor or third party conducting the audit on your behalf must:

·       Execute a written Non-Disclosure Agreement (NDA) with Claribi prior to accessing any Claribi facilities, systems, or information.

·       Have no conflicts of interest with Claribi.

·       Comply with Claribi's security, confidentiality, and access control policies.

17.4. Cost

·       All costs associated with conducting the audit (auditor fees, travel, materials, etc.) are borne by you.

·       If an audit reveals material non-compliance with these Terms, the GDPR, or data protection obligations, Claribi will reimburse reasonable audit costs incurred to identify the non-compliance.

17.5. Remediation Timeline

If an audit identifies issues or non-compliance:

·       Claribi will have thirty (30) days from receipt of the audit report to develop and present a remediation plan.

·       Claribi will use commercially reasonable efforts to remediate identified issues within sixty (60) days, unless a longer timeline is justified by the nature and severity of the issue.

·       You will receive regular updates on remediation progress.

17.6. Confidentiality of Audit Results

All audit findings, reports, and remediation plans are confidential and may not be disclosed to third parties without Claribi's written consent, except:

·       To your legal counsel, accountants, or auditors (under NDA).

·       As required by law or regulatory authority.

·       To demonstrate compliance with your own obligations to regulators or customers.

18. Changes to Terms

We reserve the right to amend these Terms at any time ("Changes"). Any Changes will be effective immediately upon posting on the Site. We will update the "Last Updated" date at the top of this page.

Your continued use of the Services after such Changes constitutes your acceptance of the new Terms. If you do not agree to the amended Terms, you must stop using the Services.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or regulatory authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the invalid provision shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

20. Limitation Period

Any claim arising from these Terms or your use of the Services must be brought within two (2) years of the incident giving rise to the claim, or such claim will be time-barred and permanently barred from assertion.

If applicable law requires a longer limitation period, the longer period will apply.

21. Entire Agreement

These Terms (including the Privacy Policy and Data Processing Addendum) constitute the entire agreement between you and Claribi regarding the Services and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.

Any prior agreements, representations, or understandings not expressly set forth in these Terms have no effect.

No amendment or modification of these Terms is valid unless in writing and signed by authorized representatives of both parties, except as permitted under Section 18 (Changes to Terms).

22. Legal Notices and Communications

All legal notices, demands, or formal communications must be sent to:

To Claribi:

·       Email: legal@claribi.com

·       Address: Claribi OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551, Republic of Estonia

To You:

·       Email: To the email address on file in your account, or as otherwise specified in writing.

Notices are deemed effective upon receipt. Either party may update its notice details by providing written notice to the other party.

23. Governing Law and Jurisdiction

These Terms, and any dispute arising from or related to them or your use of the Services (excluding the payment transaction itself), shall be governed by and construed in accordance with the laws of the Republic of Estonia.

Any legal suit or proceeding arising out of, or related to, these Terms (excluding payment transactions) shall be instituted exclusively in the Estonian courts of law.

Disputes related to your payment are governed by the terms of our merchant of record, Paddle.

24. Cookies and Tracking Technologies

Claribi may use cookies and similar technologies (pixels, tracking tags) to:

·       Remember your preferences.

·       Analyze usage patterns for service improvement.

·       Prevent fraud and ensure security.

Strictly Necessary Cookies (Mandatory) These cookies are essential for the operation of the Services and cannot be disabled. Without them, the Services would not function.

·       Authentication & Security: We use cookies to verify your identity (via Microsoft Entra ID), maintain your active session, and prevent fraudulent use of your account.

·       Load Balancing: We use cookies to distribute traffic across our servers to ensure performance and reliability.

·       User Input: We use cookies to remember your immediate inputs (e.g., filter selections) while you navigate between pages during a single session.

·       Consent Status: We use a cookie to store your preferences regarding the "Optional Cookies" listed below so you are not asked repeatedly.

Optional Cookies (Analytics & Performance) With your consent, we may use third-party analytics cookies to understand how you use the Services, which helps us improve our product.

·       Performance: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.

·       Feature Usage: These help us track which features are used most frequently to guide our development roadmap.

Your Choices

·       Strictly Necessary: Because these are required to deliver the Service you requested, they are set automatically and do not require consent. You can set your browser to block these, but the Service will stop working (e.g., you will be unable to log in).

·       Optional: You may opt-out of Optional Cookies at any time via the "Cookie Settings" link in the footer of our Site, or via the user settings menu of our Services.

·       Microsoft Cookies: As we use Microsoft Authentication, Microsoft may place its own cookies for security and identity purposes. These are governed by the Microsoft Privacy Statement.

25. Complaints and Supervisory Authority

CLARIBI COMPLAINT PROCESS:

1.       Email: privacy@claribi.com with your concern

2.       Claribi responds within 15 business days

3.       If unresolved, escalate to legal@claribi.com

SUPERVISORY AUTHORITY: If you believe Claribi violates your data protection rights, you may lodge a complaint with your local data protection authority:

·       EU Users: Your national data protection authority

·       UK Users: Information Commissioner's Office (ICO) - ico.org.uk

·       California Users: California Attorney General

No charge applies for lodging complaints.

26. Contact

For any questions, concerns, or assistance regarding these Terms, please contact us at:

Email: support@claribi.com
Privacy & Data Protection Inquiries: privacy@claribi.com
Legal Inquiries: legal@claribi.com
Address: Claribi OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551, Republic of Estonia.

Effective Date: December 6, 2025

Last Updated: December 6, 2025

Version: 1.2

End of Terms of Use